Volunteering at Temple Fortune Medical Group




Meet and Greet Volunteer Role Description and Person Specification Purpose:

The purpose of this role is to assist the work of staff in non-medical matters and to support patient access to the practice. To create a friendly, welcoming and helpful environment at the Health Centre. To offer directional advice and practical assistance as required by patients and visitors in collaboration with the Practice Staff.


Time Commitment:

  • 1 – 3 sessions a week
  • Time period 9:00am – 12:30pm (spilt shifts)
  • 2 volunteers per shift Support for flu clinics

image of a volunteer


Volunteer Description

  • Meet & greet patients at Temple Fortune Health Centre
  • Help patients use the self-arrival screen
  • Direct patients to their appropriate reception area clinical room
  • Signpost rooms, toilets & specific services (eg upstairs)
  • Keep an eye out for anyone who may need help
  • Advise on how to use the repeat prescription service
  • Promote Online Patient Access: explain how to register & how the system works
  • Support access to HUB: explain how it works & where to go
  • Help with completing registration forms
  • Help with the management of flu clinics
  • Offer assistance to patients with mobility issues
  • Offer assistance to patients with young children
  • Support patient access to general & voluntary sector information provided by the practice
  • Assist the medical practices with specific tasks (e.g disseminating information, actively encouraging feedback)

Volunteer Specification

  • Excellent reliability and time-keeping
  • Ability to be polite, helpful, friendly and able to communicate clearly with people of different ages and backgrounds (Speakers of other community languages very welcome)
  • Genuine desire and commitment to support practice patients and visitors -> Sufficient maturity, sensitivity and tact to deal with people in what may be a stressful environment for them
  • Sufficient fitness and ability to undertake the role
  • Ability, understanding and determination to work within the boundaries of the role
  • Ability to work as part of a team and independently
  • Ability to exercise judgement and decision making and to report incidents when necessary